Personal data protection policy

Respect for your privacy and personal data is a priority for Twins.

By using our website, you accept that your personal data will be collected and used in accordance with the conditions set forth below.

The processing of personal data collected via the website, is conducted in compliance with all applicable laws and regulations, and in particular with the provisions of Law no. 78-17 of 6 January 1978 as amended on Information Technology, Data Files and Civil Liberties (known as the “Data Protection Act”) as well as EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (known as “GDPR”).


  • Site/Website: refers to the website of Twins accessible at,
  • Personal data: refers to any data directly or indirectly identifying a natural person.
  • Processing: refers to any operation or set of operations performed on personal data, regardless of the process used.
  • Data Controller: refers to the entity that determines the purposes and means of processing.
  • Data Processor: refers, broadly, to the person processing personal data on behalf of the data controller, acting under the data controller’s authority and on the data controller’s instructions.


Personal data collected and processed by Twins

Your navigation of the site may result in your disclosure to us of personal information concerning yourself, collected in accordance with the purposes described in Article III of this Privacy Policy.

More specifically, Twins may collect and process identifying information (i.e. your given name, surname, company name, telephone number and email address) and/or connection data (i.e. IP addresses, connection logs).

This data may be collected during your visit to the site, your subscription to our newsletter, and during your interactions with or requests to contact Twins.

Twins may use cookies in order to analyse website traffic and usage. Our Cookie Management Policy is available here (mettre un lien vers la page dédiée) and on the Site under the “Cookies Policy” tab.


By using the site, you accept that your personal data will be collected and used in accordance with the conditions set forth below.

All personal data concerning you is exclusively collected directly from you, during your connections and in the course of our various interactions (online requests, letters, faxes, emails and telephone calls).

When necessary for compliance with the Data Protection Act, Twins undertakes, depending on the case, to obtain your consent and/or allow you to block the use of your personal data for certain purposes.

Purposes for the collection and processing of your personal data

The basis for the collection and processing of Personal Data implemented by Twins is:

The pursuit of the legitimate interest of Twins for the following purposes:

  • prospecting and promotion;
  • management of relationships with customers and prospects;
  • organisation of, registration for and invitations to Twins events


Procedures carried out preliminary to or during the performance of a contract, when Twins conducts processing for purposes of:

  • the production, management and oversight of its clients’ files;
  • collections;


Compliance with legal and regulatory obligations, when Twins conducts processing for purposes of:

  • measures against corruption, money laundering and financing of terrorism;
  • billing;
  • accounting.


Twins collects and processes your Personal Data in order to:

  • Analyse and improve the functionality, security and performance of its website;
  • Respond to your requests for information, quotes and/or appointments;
  • Notify you of events organised by Twins;
  • Send you newsletters from Twins;
  • Manage applications you submit to collaborate with us, for employment, or for internships;
  • Manage your requests to exercise your rights.


Recipients of Personal Data

Only the authorised and determined persons mentioned below may access your personal data :

  • Authorised personnel of Twins (authorised personnel from the communications, administrative, logistics and IT departments, Customer relationships managers and oversight managers);
  • Subcontractors for Twins acting in its name and on its behalf, and in particular the website host;
  • The competent courts, mediators, accountants, auditors, attorneys, bailiffs, collections agencies.


Your personal data is not released to any persons other than those mentioned above.

Personal Data Retention Period

Twins undertakes to ensure that personal data collected and stored in a form permitting your identification will be retained for a period no greater than the time required to satisfy the purposes for which such personal data have been collected and processed.

Twins will retain such personal data strictly in compliance with the regulations in force, and only for the duration required to perform the operations for which it was collected.

In this regard, customers’ personal data shall be kept for the duration of the contractual relationship, increased by 3 years for promotional and prospecting purposes, without prejudice to obligations related to data retention or to limitation periods.

For purposes of measures to combat money laundering and the financing of terrorism, personal data shall be retained for 5 years after the end of the relationship with Twins.

For accounting purposes, personal data shall be kept for 10 years from the end of the accounting year.

Data controller

Your Personal Data is processed by:

7 rue Pierre Duhaa, 33520 Bruges
Company’s SIRET no.: 39823227200037
Phone: 05 56 39 51 51

Your rights

You have a right of objection, which you may exercise at any time by contacting Twins under the conditions set forth below.

You also have a right of access, rectification and erasure with regard to your data, allowing you in particular to access information concerning you and request that your data, depending on the case, be rectified, completed, updated or deleted.

You also have the right to data portability, which in particular allows you to recover for your personal use data concerning you that has been processed by Twins, and/or to transfer such data to a new organisation.

For any questions or requests relating to the processing of your personal data, you may contact us by postal mail addressed to:

Marie-Caroline Ringot
7 rue Pierre Duhaa, 33520 Bruges
Company’s SIRET no.: 39823227200037
Phone: 05 56 39 51 51

If you choose to exercise your rights, you must provide a proof of your identity, include your contact details in your request (surname, given name, company name, position and email address) and the reasons corresponding to your particular situation when required by law (in particular for the exercise of your right of opposition).

Twins shall have two months counted from the date of receipt of your request to provide its response.

Security of Personal Data

Twins shall make its best effort to ensure the security of your personal data by implementing technical, physical, electronic and administrative protective measures proportionate to the risks incurred and in compliance with applicable regulations.

Twins cannot be held responsible for risks associated with the functioning of your internet network. It is incumbent upon you to ensure that appropriate means are in place to secure your internet network.

Twins and its possible subcontractors undertake to implement all the technical and organisational measures necessary to ensure the security of our processing of personal data and to ensure the confidentiality of your data, in application of the Data Protection Act and the European Data Protection Regulation (GDPR) and Law No. 2018-133 of 26 February 2018 “containing various provisions for adapting to European Union law in the field of security.”

For this purpose, Twins has taken the precautions necessary in consideration of the nature of your data and the risks presented by our processing to preserve the security of said data, and in particular to protect them from any distortion, damage, or access by unauthorised third parties.

Transfers outside the European Union

Twins undertakes not to transfer user data outside the European Union.

Updating the personal data charter

Twins reserves the right to update this Site Privacy Policy at any time and without notice.
When using the site, you are expected to regularly refer to the latest version of the site’s Privacy Policy.

Applicable law

This Privacy Policy is subject to French law.

The courts of Bordeaux shall have exclusive jurisdiction to settle any dispute relating to the existence, validity, interpretation, performance or non-performance hereof.